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Privacy statement

When visiting our stores and our website, we may need your personal information. We can imagine that you would rather not give it to others. This is, of course, your personal data and you do not want it to be used for other purposes. That is why we do everything to keep your personal data private.
We will gladly explain to you why we need your personal data, what we do with it and what your rights are.

What do we do with your data?



Ordering online
When you place an order on our website, we need some information from you to ensure that we can deliver your ordered item(s) as soon as possible. Read everything about the personal data we collect from you and why it is being used, right here.
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Online account
You can make online shopping at Epplejeck even easier by creating an online account. By registering on the website you can create a personal account. Read everything about the personal data we collect from you and why it is being used, right here.
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Buying at one of our stores
If you make a purchase at one of our stores, the transaction details are registered. Read everything about the personal data we collect from you and why it is being used, right here.
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Using our services
At Epplejeck you can use various services. You can have your rugs washed, hire a birth arlam or use our repair service. Read everything about the personal data we collect from you and why it is being used, right here.
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Visiting our website
When you visit the Epplejeck website, cookies are distributed. A cookie (also known as an HTTP cookie) removes small text files from our website and puts them on the hard disk of your computer or mobile phone when you visit the website. Read everything about the personal data we collect from you and why it is being used, right here.
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Epplejecks VIP card
You can use the Epplejeck VIP card in our stores when paying for your purchase, but even without a VIP card you can, of course, pay for your purchases and benefit from promotions and discounts. Read everything about the personal data we collect from you and why it is being used, right here.
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Signing up for our newsletter
Do you want to receive the best offers and information about the newest products? Subscribe to the Epplejeck newsletter. Read everything about the personal data we collect from you and why it is being used, right here.
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Contacting our customer service
When you reach out to our customer service departement, we will ask you for some information, depending on the question or complaint you have. Read everything about the personal data we collect from you and why it is being used, right here.
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Participating in our giveaways
At Epplejeck you can regularly participate in fun giveaways. When you have been selected for a giveaway, we will ask you to share some information with us. Read everything about the personal data we collect from you and why it is being used, right here.
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Participating in a test panel
At Epplejeck, we will regulary post a message to invite you to voluntarily participate in a test panel. You can then test products and share your experiences with these products. Read everything about the personal data we collect from you and why it is being used, right here.
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Sponsorship
Would you like your event to be sponsored by Epplejeck? Submit your sponsorship application by filling in a form on the website. Read everything about the personal data we collect from you and why it is being used, right here.
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Leaving a review
When you make an online purchase you will receive an email within a few weeks with the question whether you want to review Epplejeck by writing a review. Read everything about the personal data we collect from you and why it is being used, right here.
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Social media
You can also find Epplejeck on various social media channels. Such as Facebook, Twitter, Instagram, Pinterest and YouTube. Read everything about the personal data we collect from you and why it is being used, right here.
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Security cameras
We have cameras in all our stores. These cameras contribute to your safety, but also to the safety of our employees and products. Read everything about the personal data we collect from you and why it is being used, right here.
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Applying to Epplejeck
When you apply to Epplejeck, we will ask you for some information. Read everything about the personal data we collect from you and why it is being used, right here
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Security of your data

The entire Epplejeck website is encrypted with an SSL certificate. After encryption, the entire webshop runs on an https:// connection, where the "s" stands for "secure" and the mark "safe" is given. In addition, in order to secure your data we use log-in, encryption passwords, security with password, SHA encryption and encryption data.
Processing agreements have been signed with the companies that process personal data on our behalf. It is documented that these companies take the technical and organizational measures necessary to secure your data. They shall constantly ensure an adequate level of security of the systems in which the personal data are processed. In addition, there is an obligation of confidentiality with regard to the personal data they process

Legal terms for the processing of data

Your data is processed on the basis of different legal grounds. In some cases we are legally obliged to process your data. In addition, we need your data for the execution of an agreement that we made with you. Your data will also be processed under certain circumstances because we have a legitimate interest in doing so. This legitimate interest is that we use your information for Epplejeck's normal business operations and it poses a limited privacy risk to you. We ask for the obvious data, such as your name, address and place of residence. We do not process any special, sensitive personal data about you, such as your religion, health conditions or race. Lastly, in certain situations, we will ask you for permission to process your data.

What are your rights?

Right to access your data
As a customer of Epplejeck you have the right to access your own data. Via your online account you already have a large part of the information we collect about you. If you don't have an online account, you can ask us what data we process about you.
Do you want to know exactly which data Epplejeck stores? Please contact us at info@ej.nl.

Right to rectificate personal information
If the information we have about you is incorrect, you have the right to have it rectified. You also have the right to complete your data if the processing of your data results in incomplete data. Do you want to have your personal data rectified? Please let us know at info@ej.nl.

Right to be removed or forgotten
As a customer, you have the right to have your personal data deleted and the right to be forgotten as a customer. Do you want to delete your data and to be removed from our database? Please let us know at info@ej.nl.

Right to transfer data
As a customer, you can request and receive the information we have collected about you, so that you can pass it on to another organisation. Do you want to receive your data and pass it on to others? Please send an e-mail to info@ej.nl.

Right to object to the processing of personal data
As a customer, you have the right to object to the processing of your personal data. We always comply with this by discontinuing the processing of your data, unless it can be justified by law. Do you want to object to the processing of your personal data? Please contact us at info@ej.nl.

Right to withdraw consent
Have you given us your permission to process your personal data? If so, you can always withdraw it by sending an e-mail to info@ej.nl. As soon as you withdraw your consent, your data will be deleted.

Right to complain to the Authority of Personal Data
In the unlikely event that you still have a complaint about the processing of your personal data, you can also contact the relevant government authority (Personal Data Authority).

Responsible for your data

Epplejeck Branches BV, established at De Meerpaal 8, 9206 AJ, Drachten, is responsible for the processing of your data.

Epplejeck would like to offer you some cookies. Unfortunately, these aren’t horse cookies, but (temporary) files for your PC, tablet or mobile phone. These cookies make sure that our website remembers your personal information and preferences, so you don’t have to fill them in every time you visit us. Super convenient and you won’t notice it at all! Have fun on our website!