Service and warranty

Are you dissatisfied with an item? Does it have a defect or is it incomplete? Our sincerest apologies, but don't fret as we are here to help! Manufacturer's warranty is applicable on all of our items, when it comes to material or manufacturing defects. Manufacturer's warranty is valid for a period of one year from the date of original purchase. Warranty is applied to material and manufacturing defects such as bad stitching. 

NOTE: as soon as a third party (other than Epplejeck or original manufacturer) performs repairs warranty will be void.

Warranty cannot be applied on loss of rhinestones, wear and tear of silicone seats, broken zippers and other wear caused by daily use. Additionally, any damage caused externally, such as pulling, chafing, horses' teeth, nails and screws does not fall under warranty.

We aim to please, so don't hesitate to contact our support centre if you are dissatisfied. A picture is worth a thousand words: contact us via email or whatsapp with your complaint, a picture and your order number and we will contact you as soon as possible.


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