Returns policy item with complaint

Do you think there's something wrong with the item you bought at Epplejeck? That's of course super annoying and we're definitely going to try to fix it! All delivered items are subject to the manufacturer's warranty as far as manufacturing and material defects are concerned. The manufacturer's warranty is valid for 1 year. The warranty covers manufacturing and material defects. If an item is repaired by someone other than Epplejeck or the manufacturer, the warranty will lapse. The warranty also lapses if you have adapted the item or have it adapted to your specific wishes, for example by spraying a helmet or decorated the item with, for example, strass stones.

Loss of strass stones, wear and tear of a silicone seat, broken zippers and other wear and tear due to use (such as pilling) are not covered by the warranty. Damage as a result of external violence (for example: the item comes into contact with horses teeth, nails, screws or is damaged by rubbing and pulling) is also not covered by the warranty.

Of course we would like to try to solve a complaint together with you. In case of a complaint, always contact our customer service first, via Pictures speak louder than words! Mail us your complaint, photo and order number or customer number and we will contact you as soon as possible.

Important when returning an item with a complaint:
  • You will receive a return label from our customer service (via email) with the return address ànd the return form in case you no longer have it. Fill out this return form and send it along with the item.
  • Try to clean the item as much as possible.
  • Include the completed return form in your package, along with the item. Make sure to attach the return label clearly visible on the outside of the package.
  • If you do not have a return label, always send the return to the return address in Drachten and not to one of our shops. The address for your return is: 
    Epplejeck Horse & Rider Superstore 
    With regard to: Returns
    De Meerpaal 8
    9206 AJ Drachten 
  • As soon as we receive your return, we will process it promptly and contact you via e-mail. 

Do you have a question for us? 
Please drop us a line, we will be happy to help you.

088 3535353


Mon until Fri 09.00 hours - 21.00 hours | Sat 10.00 hours - 17.00 hours

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